FREQUENTLY ASKED QUESTIONS
Your Questions Answered
We strive to give you the best shopping experience possible. This is why we’ve included a compilation of frequently asked questions. If you still have something you’d like to know, please reach out to us.
DO YOU OFFER SAME DAY DELIVERY?
Yes, we offer same day delivery. If you place your order within certain times and select the same day delivery option, we will endeavor to have the item delivered on the same day. Note that this service may only be available in certain regions and on certain products. During the checkout process, you will be able to see if a same day delivery option is available.
CAN I PRE-ORDER SHOES?
Yes, we offer pre-order service. If you're interested in a basketball shoe that's not currently available for immediate purchase, you have the option to pre-order it. On the Product On page you will find relevant information and steps for pre-ordering. We will do our best to meet your booking needs and keep you informed of relevant goods and planned arrival times.
WHAT IS YOUR RETURN POLICY?
We have a clear return policy that goes back to making your return process easy and convenient.
If you are in any way dissatisfied with your purchase, or if you change your mind about the item, you may request a refund within [insert time period] of the item's delivery. To ensure a smooth return, please ensure the item is in unused condition and include full proof of purchase. Please get in touch with our customer support team and they will guide you through the return process. After we have received and inspected the returned merchandise, we will issue a refund or exchange in accordance with our policies.
If you have any questions about the answers above or require further clarification, please do not hesitate to contact our customer support team. Thank you for choosing us as your preferred place to source quality basketball shoes.